Use cases › Money & bills

AI use case

Get a confusing pension or benefits letter explained in plain English

Pension, benefits and health plan letters are full of jargon, so it's hard to tell whether anything has changed or whether you need to do something.

1. Make a copy of the letter and black out or delete your name, address, account numbers and any ID numbers.
2. Paste or photograph the cleaned-up letter into a free AI assistant such as ChatGPT, Gemini, Copilot or Claude.
3. Ask: "Explain this letter in plain English. What changed, and is there anything I need to do or any deadline?"
4. Ask follow-ups like "explain that part again" until it makes sense.
5. Before you act on it, confirm the answer with the pension office, plan or a professional, as Plainspoken Tech advises.

Source: Plainspoken Tech. Summary in our own words. Review anything an AI drafts before it sends, pays or signs.

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