Use cases › Customers & reputation

Grok Bot use case
Catch every mention of your business online
Customers talk about your business on X and you miss praise, questions and complaints.
How to do it
- Ask Grok Bot to search X every weekday for mentions of your business name or handle from the last 24 hours.
- For each mention, have it give the author, link, a one-line summary and a label: praise, complaint, question or neutral.
- Tell it never to reply to anyone, just send you the digest.
- Save it as a routine and answer the ones that matter yourself.
Tools
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