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Grok Bot Agentic business
Customer support run by Grok Bot
The Grok Bot team rebuilt its own customer support around the bot to answer customers, resolve tickets and manage the queue.
How to set it up
- Read the post to see how the Grok Bot team rebuilt its support.
- Collect your 20 most common customer questions and your best answers.
- Let your bot draft replies to those questions only.
- Approve every reply at first, then let it send the easy ones.
- Have it manage the queue and flag anything it can't resolve.
What you need
A support inbox or help desk your bot can connect to.
Tip
Keep a human on refunds, angry customers and anything legal.